Privacy Policy

1. Who we are

Australian International Technology Solutions Company Pty Ltd (AITSC) designs and manufactures transport safety technology, including seatbelt warning systems and passenger monitoring hardware, for Australian fleets.

For any privacy question, correction or complaint, contact us at contact@aitsc.au.

2. What we collect

Information you give us. When you submit an enquiry, request a quote, enter a competition or start a chat, we collect what you provide, which may include:

• Your name, email address and phone number
• Your company name, industry, company size and fleet size
• The services you are interested in, and the content of your message

Information collected automatically. When you use this site we may collect:

• Your IP address and browser user-agent string
• Pages you viewed, the page you submitted a form from, and the site that referred you
• The date and time of your visit or submission

Advertising identifiers. If you reach this site by clicking one of our ads, we record the advertising click identifier in the URL (for example Google's gclid, gbraid or wbraid) along with any campaign tracking parameters, the page you landed on and the referring site. These are stored in a first-party cookie on your device for up to 90 days so that, if you later become a customer, we can measure which advertising actually worked.

3. Why we collect it

• To respond to your enquiry and provide quotes, products and support
• To manage our relationship with you as a customer or prospective customer
• To protect our forms from spam and automated abuse
• To measure the performance of our advertising and improve this website
• To send you information about our products where you have asked us to, or where you would reasonably expect it. You can opt out of marketing at any time.

We do not sell your personal information.

4. Who we share it with

We disclose personal information to the following service providers, who act on our behalf:

• HighLevel (GoHighLevel / LeadConnector) — our customer relationship management and messaging platform. Enquiry details, contact details and the advertising identifiers described above are stored there. This includes the live chat widget and the embedded forms used on some pages.
• Google — for advertising and analytics:
  • Google Ads. We report to Google when an enquiry is submitted, so that Google can attribute it to the advertisement you clicked. Where you have provided them, your email address, phone number and name are converted into an irreversible hash in your browser before being sent — a feature Google calls Enhanced Conversions. Google receives the hashed values, not the plain-text details.
  • Google Analytics 4. Aggregate statistics about how the site is used.
  • Google reCAPTCHA. Used to tell humans from bots on our forms. Google's Privacy Policy and Terms apply.

Overseas disclosure. These providers store and process data outside Australia, including in the United States. By submitting an enquiry you consent to that disclosure. We take reasonable steps to ensure your information is handled in a manner consistent with the Australian Privacy Principles, but we cannot control the laws of every country in which an overseas recipient operates.

We may also disclose personal information where required or authorised by law.

5. Cookies and similar technologies

This site sets and reads the following cookies:

• aitsc_attr — our own cookie, storing advertising click identifiers and campaign parameters for up to 90 days.
• _ga, _ga_* — Google Analytics, to distinguish visitors.
• _gcl_au, _gcl_aw — Google Ads, to link an ad click to a later enquiry.
• Cookies set by google.com, googleadservices.com and doubleclick.net in connection with Google advertising.
• Cookies set by our chat and form provider (HighLevel) to operate those features and protect them from abuse.

You can block or delete cookies through your browser settings. If you do, parts of this site — particularly the chat widget and embedded forms — may not work correctly.

We use Google Consent Mode. Visitors from the European Economic Area and the United Kingdom have advertising and analytics storage denied by default.

6. How long we keep it

Enquiry and customer records are kept in our CRM for as long as we have a relationship with you and afterwards for as long as we need them for legitimate business, warranty, tax or legal purposes. Advertising identifiers stored on your device expire after 90 days. You can ask us to delete your information at any time — see below.

7. Security

This site is served over an encrypted connection, and submissions are protected by spam and rate-limiting controls. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Accessing, correcting or deleting your information

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email contact@aitsc.au and we will respond within a reasonable period. We may need to verify your identity first.

To stop receiving marketing, use the unsubscribe link in any email from us, or email us at the address above.

9. Complaints

If you believe we have mishandled your personal information, contact us first at contact@aitsc.au so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

10. Changes to this policy

We may update this policy as our services or the tools we use change. The current version is always published on this page, with the date it was last updated shown at the top.